Espressione CA4865 Supremma Super-Automatic Coffee/Beverage Center Review

After almost a month and a second try, I give up.
There are some pros, though, and it would be unfair not to mention them ...
Nice design, very attractive.
The coffee is not bad at all.
And, the customer support very competent and knowledgeable.
But ...
The machine seems to have a mind of its own.
The first one didn't work at all. I called customer support, but more to accomplish a formality ... When you pay $1,000.00 for a product, the last thing you expect is to have to spend the first day trying to make it work.
But I decided to give it another try.
The second one started just fine. User friendly, great coffee, stylish (looks great on the counter)...
After a couple of weeks, the output became inconsistent (some shots not even enough to fill a tablespoon). Resetting the amount of water didn't help. Customer service suggested that I avoid using the fine grind settings ... in other words: avoid certain settings, you may mess-up the machine. Well, this is not what I was expecting from a $1,000.00 machine.
At the same time, the brewing group started spilling the ground coffee all over the brewing compartment, without apparent reason (and, therefore, no way to fix it). Cleaning became a hassle.
The bottom line is ... not worth $1,000.00. This is the reason for the single star.

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Product Description:
Combining an ultra-sleek design with exceptionally practical, user-friendly functionality, this super-automatic coffee/beverage center makes it easy to enjoy soothing, cafe-style coffee drinks, whether it's with a friend who stops by for a visit or with co-workers to get through a long day of business meetings. The 1150-watt machine delivers 18 bars of pump pressure and features a pre-infusion Coffee Essence System (CES), which injects water evenly into the coffee tablet to fully extract and maximize the aroma and flavor of coffee for delicious espressos, cappuccinos, lattes, and more. Choose from eight programmable options and control the temperature with a simple touch to its interactive LCD display.
The unit works with either ground coffee or whole coffee beans (8-4/5-ounce coffee-bean capacity), and its built-in coffee grinder offers adjustable coarseness settings and grinding plates made of ceramic so it won't burn the coffee even at high speeds, all of which helps to ensure the freshest results. The super-automatic coffee maker's professional brewing unit replaces all the manual functions of a traditional espresso machine. Even more, it produces a 3 mm thick golden layer of cream on top--the sign of an excellent cup of espresso coffee. An audible beep not only indicates when the coffee is ready to enjoy, but it also alerts users to situations that require attention, like when the machine requires more water in the tank, when the coffee dregs container needs to be emptied, or when the side door needs to be closed if accidentally left open.
Other highlights include a large 1-4/5-liter removable water tank with a visible water level and a blue cobalt light, a cup holder and warming tray, hot water and steam functions, and a Maxi Cappuccino milk-frothing device, as well as an anti-drip valve with a self primer, a high-pressure safety valve with cap, adjustable automatic shut-off, a removable drip tray, and self-cleaning and decalcification functions. A bonus Cappucinador for making foolproof cappuccinos and lattes comes included, as well as an instructional DVD for getting started. The CUL-certified super-automatic coffee/beverage center measures 15-8/9 by 12-2/3 by 15 inches and carries a two-year limited warranty with a 10-year limited warranty on the brewing group.

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